We have since Saturday no wireless Internet connection. Lucky I can also use the telephone connection with Telbo.
I phones this morning - there is a underwater cable broken somewhere between the US and Curacao and that can take another 3 days at least !!! ... my question to lady on the phone: And now ???? Lots of businesses on Bonaire depend on the connection... reply: I can not go under water !!!
Thank you Flamingo ! That was the most stupid answer I ever got !

I don't buy that answer.

I have both telbo and flamingo.
Both have the same upstream provider and here is the routing path all weekend.

from CABLE:
7 14 ms 15 ms 16 ms sub-160ip37.carats.net [216.152.160.37]
8 * * * Request timed out.

from dsl:
6 287 ms 99 ms 129 ms sub-160ip37.carats.net [216.152.160.37]
7 174 ms 166 ms 144 ms Serial2-5.IG2.MIA4.ALTER.NET [157.130.70.205]

The routes from both providers get to the same point (216.152.160.37) but only the dsl traffic continues, while the cable traffic is stopped. It's the same as if two cars departed from two different locations on the way to the same destination. Both eventually arrive at the same intersection, BUT only the DSL car is allowed to continue on...

This may be the reason


Daily Herald

Ohh Geeze..doesn't sound good..

Not sure this will help, but I occasionally lose the wireless connection in my home in the States where I use a wireless access point in combination with a DSL modem, although another computer using a wired connection to the DSL modem works fine. The only way I can "solve" the problem is to turn off the wireless access point, reset it and turn it back on. Sometimes I have to reinstall it by resetting the password. If others have wireless and you don't, you might consider trying this.

When I phoned they told me it was a fiber line in Puerto Rico that broke down. We had connection again early tuesday morning. I did not like not having connection for 2 days and have no business depending on it but as a consumer overall I'm pretty happy with Flamingo. Their customer service on the phone has always been professional and efficient to me.

Bas, as said in my first posting they gave me the reason too .... and if you open the link Walter provided Monday morning, we all got the reason of the interruption very much explainded .... and we got that the providers on St.Maarten directly looked for an interim solution , and that is what I call professional and efficient and not the answer "I can not go underwater ...." ... and the connection was gone for 3 days, not 2, because it started Saturday and for 2 days there was NO explaination, because Flamingo has no help desk on Saturday + Sunday ... not that professional, isn't it .....

On saturday we had connection on and off. They total 'co connection period' started sunday for me. All I say in my posting is that I as a consumer (no business) consider the service to be professional. If you pay for a business subscription I can imagine that the lack of an 'emergency helpdesk' or something of the sort is an issue for you. On the other hand...helpdesks of internet providers in the Netherlands are some of the worst I have ever encountered. literally 2 hour wait before you speak to a person (at 10 cents a minute so that's 12 euros already down the drain) and they rarely really help you.