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Getting around Bonaire: Total Car Rental still in business?
Bonaire Talk: Getting around Bonaire: Archives: Archives 2007- 2008: Archives - 2007-01-01 to 2007-05-31: Total Car Rental still in business?
Top of pagePrevious messageNext messageBottom of page Link to this message  By Doug Steinbrech (New BonaireTalk Poster - Post #1) on Saturday, January 13, 2007 - 12:55 pm:     Edit PostPrint Post

Does anyone know if Total Car Rental is still in business? I have e_mailed them 3 times about an overcharge on my credit card and haven't got a reply.

 

Top of pagePrevious messageNext messageBottom of page Link to this message  By Jerry (Supreme BonaireTalker - Post #3477) on Saturday, January 13, 2007 - 12:58 pm:     Edit PostPrint Post

Hi Doug,welcome to BT.
Better to contact your Credit Card co, put the charge in dispute.

 

Top of pagePrevious messageNext messageBottom of page Link to this message  By Doug Steinbrech (New BonaireTalk Poster - Post #2) on Saturday, January 13, 2007 - 4:32 pm:     Edit PostPrint Post

Thanks for your reply, Jerry. Will that work even if Total is no longer in business?

 

Top of pagePrevious messageNext messageBottom of page Link to this message  By Doug Steinbrech (New BonaireTalk Poster - Post #3) on Saturday, January 13, 2007 - 4:46 pm:     Edit PostPrint Post

This is the address I have been using for Total
"Elly Olij" <elly@totalbonaire.com>
Does that look like the proper address?
Thanks.

 

Top of pagePrevious messageNext messageBottom of page Link to this message  By Jerry (Supreme BonaireTalker - Post #3484) on Saturday, January 13, 2007 - 4:47 pm:     Edit PostPrint Post

Doug, I think they are still in business.
You could spend a few $ and give them a call?
Main office phone: +599 717-7424
Main office fax: +599 717-7372
Airport phone: +599 717-8313
Airport fax: +599 717-0102
Cell phone: +599 510-7934
Email: info@totalbonaire.com


011- then the number.
Good luck!

 

Top of pagePrevious messageNext messageBottom of page Link to this message  By Doug Steinbrech (New BonaireTalk Poster - Post #4) on Saturday, January 13, 2007 - 6:03 pm:     Edit PostPrint Post

Thanks, Jerry. I'll try the email link you sent and see if that works any better before shelling out $ for the phone.

 

Top of pagePrevious messageNext messageBottom of page Link to this message  By Tribs, AKA Jah-neen (Supreme BonaireTalker - Post #3835) on Saturday, January 13, 2007 - 10:19 pm:     Edit PostPrint Post

Doug...I just used Total Car Rental, so I know they are still in business. I did have some problems with getting them to answer my emails, but it is high season and they are swamped. It might take a week or two or three. I do agree with contacting your credit card company immediately. At least then they know that you are disputing the charge and they might be able to assist you with straightening out the problem.

 

Top of pagePrevious messageNext messageBottom of page Link to this message  By Doug Steinbrech (New BonaireTalk Poster - Post #5) on Monday, January 15, 2007 - 6:10 pm:     Edit PostPrint Post

Thanks, Tribs. I asked a friend to email Total and she got a response within hours so they must be ignoring my request. My wife and I bought a timeshare from Perfect Holiday Solutions and we were supposed to get a 20% discount on our November rental from Total as one of the benefits.
The rest of the dealing with Perfect Holiday Solutions has been a disaster so I shouldn't be surprised that Total won't honor this offer.
I took yours and Jerry's advice and called the credit card company

 

Top of pagePrevious messageNext messageBottom of page Link to this message  By Doug Steinbrech (New BonaireTalk Poster - Post #6) on Tuesday, January 16, 2007 - 7:52 pm:     Edit PostPrint Post

Got email from Total. They are crediting us with the disputed amount. Thanks everyone for your help. Bonaire Talk is great.

 

Top of pagePrevious messageNext messageBottom of page Link to this message  By Tribs, AKA Jah-neen (Supreme BonaireTalker - Post #3857) on Tuesday, January 16, 2007 - 8:04 pm:     Edit PostPrint Post

That is great news Doug! So glad you got it all straightened out.

 

Top of pagePrevious messageNext messageBottom of page Link to this message  By Jerry (Supreme BonaireTalker - Post #3519) on Wednesday, January 17, 2007 - 11:08 am:     Edit PostPrint Post

Doug, life is good!

 

Top of pagePrevious messageNext messageBottom of page Link to this message  By Doug Steinbrech (New BonaireTalk Poster - Post #7) on Friday, January 19, 2007 - 12:52 pm:     Edit PostPrint Post

Thank you all. Now that this aggravation is out of the way we can start thinking about the next trip to Bonaire.

 


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