By seb schulherr on Monday, November 26, 2001 - 11:24 am: |
I had the displeasure of renting from Budget in Late September. It was a nice change to have a truck, so we could shuck off our wetsuits sand free. I was told the spare tire was locked up underneath. Our tire was stolen, and Budget was helpful in getting another tire and we changed trucks as well, there being no way to store the tire on the truck we had ( the cable was cut by the thieves).
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By michael gaynor on Tuesday, November 27, 2001 - 8:31 am: |
It is unfortunate that you had a bad experience but it sounds like there were compounded errors. I have always relied on American Express to straighten things out and though it may take time, they generally get to the bottom of things. Budget has a very good reputation here and to broadly condem them is a bit harsh. They have been reliable and a fair company to deal with.
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By thomas brossard on Tuesday, November 27, 2001 - 9:01 am: |
I have rented from Dirk at Budget on each of my last 4 trips & had nothing but good expereience - although I would not be happy with what happened to you!
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By seb schulherr on Friday, November 30, 2001 - 2:00 pm: |
I am glad some people have had good experiences with Budget. I was continually misinformed by the staff there myself. Though they did try to be helpful, they did not have any system in place to deal with a stolen tire. I had to run around making police reports and getting them translated into english, for no good reason that I could see. The double billing was a particularly annoying way to issue a credit, and Methorst's knee-jerk denial that his office never made two charges was the last straw in my little haybale of patience.
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