|By Dave Flook on Friday, January 10, 2003 - 12:18 pm:|
We are booked thru AA to leave in late March and return early/mid April.
|By Susan Taft on Friday, January 10, 2003 - 2:01 pm:|
Dave ... on two recent trips with AA they made major changes to our schedule. We were able to get satisfactory results through persistance and politeness. When you first call their 800 number you get recordings but try to get to an agent as fast as the system allows. State what you were supposed to have and what the change was and then let them know that this no longer meets your needs and you would like them to help you out to get something as close as possible to your original plans. If the agent cannot help ask to speak to a supervisor and go through the whole thing again. I assume they have booked your last leg for the next day which may in fact meet their obligation but they may at least pay for your lodging if you try. Good luck and let us know what happens!
|By Jake Richter - NetTech on Friday, January 10, 2003 - 6:12 pm:|
|By Dave Flook on Saturday, January 11, 2003 - 10:16 am:|
|By Daniel Senie on Saturday, January 11, 2003 - 2:31 pm:|
By the way, when you call AA's system and the voice prompts ask you questions, clearly speak the word "AGENT". It may take a few tries, but the system does get the hint and routes your call without the 20 questions game.
|By Susan Taft on Saturday, January 11, 2003 - 9:09 pm:|
dave ... it does not matter if your tickets are etickets or paper --- you paid for them! And Daniel is right -- get past my computer friend by saying the word "agent" as clearly and as often as you can. Good luck! Susan
|By jan angier on Monday, January 13, 2003 - 4:16 pm:|
Does anyone know if American Eagle flies between Aruba and Bonaire? I'm trying to use frequent flier miles to round trip from Dallas to Bonaire this summer. Last year the inbound connection was no problem with AA to San Juan, then the Eagle to Bon. Going home was also uneventful, but the 6AM Am Eagle flight out of Bon required check in at 4AM. Now, don't get me wrong...I'm a morning person...but that's a tough way to end a relaxing vacation. I wouldn't mind using the same inbound arrangements, but would like to change the home flight. If the Eagle goes to Aruba, then an overnight in Aruba would not kill me either...still seeing ocean and sand.
|By Josie on Monday, January 13, 2003 - 7:05 pm:|
Sorry, unless it's changed recently, American Eagle only flies from Bonaire to San Juan. That early am flight it a bi..ch, but we have no choice either, because of where we live.
|By Glen Reem on Tuesday, January 14, 2003 - 12:43 am:|
How about using FF miles to Curacao and then Divi Divi to Bonaire??? An $85 RT price is mentioned on the DCA thread below.
|By jan angier on Tuesday, January 14, 2003 - 10:42 am:|
Any suggestions on how I get info on Divi Divi flight schedules and reservations? Is this a real airplane or does it require flapping of arms?
|By Jill Ganderton on Thursday, January 23, 2003 - 7:22 am:|
Jan, I asked for details at Divi Divi's desk at the airport when we were there over Christmas, here's what I found out:
|By Jake Richter - NetTech on Thursday, January 23, 2003 - 3:50 pm:|
I was just charged US$91 for a R/T ticket on Divi Divi...
|By Dave Flook (Experienced BonaireTalker - Post #128) on Tuesday, January 28, 2003 - 1:35 pm:|
Ok, back to where this thread started.
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