|By Susan Feldman on Thursday, July 11, 2002 - 10:50 am:|
I don't usually like to complain about things in such a public forum, but this is just too much.
|By Jake Richter - NetTech on Thursday, July 11, 2002 - 11:03 am:|
|By Susan Feldman on Thursday, July 11, 2002 - 11:10 am:|
Thanks, Jake. If the ticket doesn't show up tomorrow, he'll be hearing from us I'm sure!
|By Maduro Dive Fanta-Seas on Thursday, July 11, 2002 - 4:02 pm:|
|By Ida Christie on Thursday, July 11, 2002 - 4:33 pm:|
|By Susan Feldman on Thursday, July 11, 2002 - 4:37 pm:|
|By Jake Richter - NetTech on Thursday, July 11, 2002 - 4:45 pm:|
|By Susan Feldman on Thursday, July 11, 2002 - 5:06 pm:|
|By Maduro Dive Fanta-Seas on Thursday, July 11, 2002 - 6:16 pm:|
|By Susan Feldman on Thursday, July 11, 2002 - 6:21 pm:|
|By michael gaynor on Friday, July 12, 2002 - 7:09 am:|
Can a prepaid ticket, to be picked up at the airport still be issued? Just a question...don't want to get in the middle of the prolem, which I am happy to see was well handled by Milly.
|By Susan Feldman on Friday, July 12, 2002 - 10:21 am:|
I don't know, but I also don't trust the efficacy of Maduro enough to assume that one will be waiting for us when we get there.
|By Susan Feldman on Friday, July 12, 2002 - 10:43 am:|
Well, we have a happy ending: the tickets arrived just arrived, the name is correct, the flights are correct, the dates are correct.
|By DARLENE ELLIS on Friday, July 12, 2002 - 12:34 pm:|
I am glad that you finally have correct tickets in hand for your trip to Paradise!!! Have an awesome time!!!!!
|By Maduro Dive Fanta-Seas on Friday, July 12, 2002 - 1:23 pm:|
Dear Susan & Geoffrey,
|By Dan Goff on Monday, July 15, 2002 - 5:20 am:|
Those customer service problems sound just horrid!
|By thomas brossard on Monday, July 15, 2002 - 6:39 pm:|
Perhaps this is isolated, perhaps not. We had a problem with Maduro's 'customer relations' a couple of years ago and the issue NEVER would have been resolved if not for the insertion and insistance of a third (yet involved) party. My point here isn't the old news that happened to me but rather, it was the same kind of "no, we can't do anything" attitude that caused the problem with us.
|By Leif S on Wednesday, July 17, 2002 - 10:19 am:|
Commiserations on Your Customer Service Escalation...
|By Geoffrey Feldman on Tuesday, August 6, 2002 - 10:35 am:|
|By Susan Feldman on Tuesday, August 6, 2002 - 3:07 pm:|
One thing too: Your point about Maduro "stand(ing) up for their employee, while not defending or making excuses for any of her wrong behavior" is actually wrong - Millie offered the excuse of "after all, she's a woman, and more emotional than a man, so should be forgiven her screw up."
|By Leif S on Tuesday, August 6, 2002 - 5:14 pm:|
|By Susan Feldman on Tuesday, August 6, 2002 - 6:04 pm:|
Actually, you didn't miss the mention about more emotional female - it just never got mentioned.
|By Geoffrey Feldman on Saturday, August 10, 2002 - 9:17 am:|
|By thomas brossard on Saturday, August 10, 2002 - 5:43 pm:|
I too would be delighted in an internet booking ability by Habitat. We went to Habitat Curacao once (and loved it), but we had a problem with our second attempted visit and even though Habitat themselves solved the problem I haven't returned solely because the booking process takes me through Maduro.
|By Leif S on Wednesday, August 14, 2002 - 11:25 am:|
More data makes a difference...
|By Jake Richter - NetTech on Wednesday, August 14, 2002 - 11:46 am:|
Bonaire's resorts have been traditionally marketed and sold exclusively through tour operators, which in turn has created a dependence of sorts by the resorts on the continued good will of key tour operators. The smaller lodging operations you mention never had that dependence so they have been free to take direct bookings. And, on the flip side, the super large resorts with thousands of rooms (of which Bonaire has none) are large enough to justify the expense and investment of getting into real-time on-line availability, linkage via TRS (Travel Reservations Systems), etc.
|By Marc @ CrystalVisions on Wednesday, August 14, 2002 - 12:02 pm:|
As far as direct bookings go... I know from ski-resorts in Austria that there are local initiatives in place which spread the load and cost evenly over several resorts. Most hotels have joined some common booking site or other, sometimes it's a "village"-site, sometimes it even covers a whole valley of several villages. Wouldn't there be a market for such a site for the (smaller, independent) resorts on Bonaire?
|By Glen Reem on Thursday, August 15, 2002 - 10:04 am:|
It seems to me that there have been a lot of words here about a single instance (which, while causing anxiety while during the wait for the final tickets, was resolved 'just in time') and some rather thin limbs have been walked out on with calumny about Maduro. Each of us has made mistakes, and had times when we have snapped at people, and we didn't deserve this many or as serious words, did we? (Yes, I have beeen through something similar)
|By Leif S on Thursday, August 15, 2002 - 11:16 am:|
|By Susan Feldman on Thursday, August 15, 2002 - 4:55 pm:|
Leif and Glen,
|By Leif S on Friday, August 16, 2002 - 1:31 pm:|
Susan and Geoffrey:
|By Susan Feldman on Friday, August 16, 2002 - 2:33 pm:|
Well, actually - I don't go on vacation to do housework. Also, because of a problem Geoffrey has with his back, we don't do shore dives. We aren't looking for bargains, although it's nice to know when we get the best price for airfare available.
|By Jan Klos on Friday, August 16, 2002 - 8:22 pm:|
|By Susan Feldman on Saturday, August 17, 2002 - 9:21 am:|
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