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Getting to Bonaire: The ALM Trip from Hell! (was "Christine's ALM Experience")
Bonaire Talk: Getting to Bonaire: Archives: Archives 1999-2005: Archives - 1999-06-02 to 2001-12-31: The ALM Trip from Hell! (was "Christine's ALM Experience")
Top of pagePrevious messageNext messageBottom of page Link to this message  By Christine Green on Tuesday, March 27, 2001 - 1:37 pm:     Edit PostPrint Post

I'll be posting a Trip Report Feb 28 to Mar 12+ shortly, but wanted to comment on ALM. For our first trip to Bonaire, we got what we thought was a great $555 flight through -- United to Miami from Washington, DC. Dulles airport, and then ALM from Miami to Curacao to Bonaire. That was before finding this news group and learning about all the ALM horror stories. There was nothing my husband, Jim, and I could do about it then, except hope that recent reports here that ALM was in fact getting better were true. Sadly, they're not. They're much worse now....

ALM was horrible on both ends! We'd recommend anyone who values their time to stay away from ALM. The problems they have running their airline really gives one pause about its safety. It does not appear that ALM knows how to operate an airline efficiently, and its resources are stretched too thin.

The problems started about two weeks before our trip when ALM cancelled our flight that we had carefully selected to arrive in time for dinner on Bonaire. sent us an email with the news. An ALM representative told us they didn't have a full plane on the early Thursday afternoon flight from Miami to Curacao, so they were cancelling it! The various ALM representatives we talked to seemed indifferent to the problems they were creating for their passengers. None spoke easily understandable English. We were offered three options: a late afternoon flight from Miami on the date of our scheduled flight that got in to Bonaire at 9:40 p.m., the option of taking the same 1:40 p.m. flight a day earlier, or we could have our fare refunded. Of course, by this time, we had put down a nonrefundable three-day deposit on our room at the Plaza Resort -- and we were looking forward to going to Bonaire.

We decided to leave a day earlier on a flight departing at the same time. We anticipated a possible hour or two delay on ALM, based on news group reports, and didn't want to be arriving at our hotel after midnight on the late evening flight after leaving home around seven that morning. We also didn't want to pay for an expensive room that we wouldn't be using most of the day. United and the Plaza Resort were able to accommodate the change in our itinerary, and we figured we'd get an extra day of vacation. We reconfirmed our new flight the day before, and the ALM flight left Miami and arrived in Curacao on time. We were thinking that ALM was going to work out okay when the ordeal began.

As we entered the transit lounge in Curacao around 5:30 p.m., an ALM agent gave us and six other couples the news that they didn't have a plane to go to Bonaire. They had cancelled all flights that day and that evening to Bonaire, and were consolidating them all into one flight at 11 p.m.. When we inquired about compensation for the inconvenience, they gave us each a $5 dinner voucher at the airport "Caribbean restaurant," a fast food concession with awful food that gave us indigestion. We spent our whole first day of vacation, stuck in an airport with nothing open and nothing to do. Much to our chagrin, the flight keep getting rescheduled over and over again to a still later time. The ALM agents were again indifferent to the inconvenience caused by the delay and were never around to update us or answer questions. The flight to Bonaire finally left around 12:45 a.m., more than seven hours after we arrived in Curacao. We ended up getting out of the Bonaire airport with our luggage around 1:30 AM -- at least they didn't lose it, but we had been prepared. All day, we had toted around huge (and heavy) carry-ons packed with several days of clothing, snorkeling equipment, and essentials in case they lost it. We had done our homework on this news group :).

It was nearly 2 a.m. by the time Jim and I settled into the Plaza Resort. We were dead tired, sore from carrying our luggage around all day, and lost much of the next day catching up on sleep and re-cooperating from the ALM experience. So much for our plans to get in another day of snorkeling in Bonaire. We were also out the cost of an expensive room that we barely used..

If that had been the end of it, I might not be writing this note. However, ALM did it to us on the return trip, too. (To be continued in next message. I had to split my message into two parts to get the form to take it.)

Christine Green


Top of pagePrevious messageNext messageBottom of page Link to this message  By Christine Green on Tuesday, March 27, 2001 - 1:44 pm:     Edit PostPrint Post


Our return trip from Bonaire left on time, but when we got to Curacao, an ALM agent met us once again. Our 1 p.m. flight back to Miami was cancelled -- in fact all flights were cancelled to all destinations. ALM didn't have any planes again! The next flight was supposed to be at 2:30 PM. Two-thirty p.m. came and went without any ALM plane arriving. The lounge filled up with passengers from cancelled flights, leaving some with no place to sit.

The ALM story kept changing. The next flight would be at 3:30. We were going to miss our 6:15 p.m. connecting United flight back to Washington-Dulles. You have to collect your luggage from ALM in Miami and go through customs there, and then re-check the luggage with the connecting airline. However, we were still hopeful that we'd be able to get on a later flight back to DC once in Miami.

My husband was livid, as he had a critical business meeting to attend the next morning in DC. He insisted on ALM paying for the international call back home so he could inform his clients that he was stuck in Curacao.

Well, by 3:00 p.m., no ALM plane had arrived, but the American flight scheduled to depart for Miami at 3:45 p.m. had come in. Some passengers demanded that ALM rebook them on the American Airlines flight. My husband was demanding ALM switch us, too,when the ALM agent swore that our plane would arrive in 10 minutes. An ALM plane landed as she spoke, so my husband relented.

We watched all the passengers board the American flight. The ALM plane sat on the ramp but didn't board us. After a short while, we decided something was wrong. When we inquired, the ALM agent informed us that the plane had a flat tire and it "would take some time" to fix it. By that time, the American flight had closed its doors, and departed on time. The ALM passengers who had insisted on passage on the American flight made their connections in Miami. The remaining passengers were growing more upset by the minute, of course, and we started to think that we might not get out until midnight again, if at all that night. We regretted not having fought harder to get on the American flight. As we watched the American flight take off without us, it was like seeing the last evacuation chopper leave Saigon -- our last hope to get out!

However, after a couple more missed departure times, ALM finally boarded us about an hour later. We were ecstatic to be leaving Curacao and be further down the process of never flying ALM again. ALM gave us a free drink, once onboard. The attendant was extremely friendly and privately shared their own frustrations about working for ALM.

We arrived in Miami after our connecting flight had departed, of course. No ALM agent was there to advise us on how to proceed. There were about four couples who had missed their connections. By the time we found the ALM counter, dragging all our baggage half-way across the airport, a manager told us there were no remaining flights to DC. I told him we'd had the "trip from hell" with ALM, and couldn't believe how they ran their airline. I asked about our hotel and dinner compensation, and he put us up at the Miaimi Airport Hotel and gave us a $12.50 voucher each for a modest dinner at the hotel restaurant (which cost $33 each). He was very nice and helpful -- he and the flight attendant were the only ALM representatives whom I could say this about.

A couple we had befriended at the Curacao airport had gotten to the ALM counter first and had been shunted off to a budget hotel about a mile away from the airport. When the others heard about our arrangements, they and the two other couples behind us also insisted on staying at the airport hotel, too. It was only about 300 feet away in the terminal, and convenient for a very early morning flight, especially since the airlines won't allow you to check your luggage the night before. The manager agreed to give them all the same deal. The airport hotel is nice -- even has a swimming pool and workout room, though they were closed by time we checked in. The restaurant has a full menu with good but very expensive food. At least we didn't have to eat warmed-over, dried-up Caribbean goat stew this time....

We had been originally scheduled to get back to Dulles airport around 8:30 p.m. on the 12th. We ended up on a 7 a.m. flight back and got home around noon the next day, frazzled and exhausted by the travails of flying ALM. It took us more than 24 hours to get home from Bonaire! Both of us operate small businesses and had commitments to clients to keep the morning we were still flying back. When we aren't back, it's not like being an employee who can take another day of vacation time. We lose income and jeopardize our relationship with our clients. So, we really feel ALM is a disaster for anyone who has business commitments and/or values their time. We'd never give ALM another opportunity to do this to us again.

We can't understand how ALM stays in business. Some locals in Bonaire said ALM really stands for "Always Landing Miscellaneously" or "Always Late or Missing." We'd second that. They don't have planes to fly their routes and readily cancel tourist flights at the drop of a hat.
If an airline doesn't have a sufficient inventory of planes and can't manage their schedules, what does that say about the competence of their operations staff and the safety of their planes? I'm the daughter of a commercial airline captain and have flown all of my life, but I have never had such a bad experience flying an airline nor been stuck overnight in an airport. I have absolutely no confidence in ALM's ability to get its pasengers to a destination safely.

Jim and I had initially thought about returning to Moorea, where we had honeymooned and had a marvelous time snorkeling, or to nearby Bora Bora, for this vacation. The fish and coral in French Polynesia (FP) are spectacular; snorkeling is easy, accessible, and well organized; the water is so nice and warm; and the islands are two of the most beautiful and charming spots in the world. We had decided to go to Bonaire instead because it takes so long to get to Tahiti, and the air fare was more expensive. While we had a great time on Bonaire, which I will detail soon, we found everything more expensive than FP. We figure we could have gone to FP in less time than it took us to go to and from Bonaire on ALM, with less aggravation and expense.

We hope to get back to Bonaire sometime in the future, as there are still many spots we'd like to snorkel and know our way around now. When you are serious snorkelers on your first trip to Bonaire, you really have to work at figuring out where to go once you are there, even with this great news group as a resource for your advance planning. However, we would only fly American or American Eagle. We'd never go back if ALM was our only choice.

This ALM report (rant?) has been long, but I thought anyone considering flying ALM really needs to be warned what they may encounter and at least be knowledgeable about the compensation they can get.

Christine Green


Top of pagePrevious messageNext messageBottom of page Link to this message  By Dean Botsford on Tuesday, March 27, 2001 - 2:20 pm:     Edit PostPrint Post

Bravo! What a report! My wife and I have had some small sad tales to tell but I think you have had to have had the number one ALM horror story of all time. My hat is off to you, my sympathy is extended. We have flown the same exact routing as you; Dulles to Miami then Aruba/Curacuo. We leave home about 4:00AM and arrive in Bonaire about 10:00pm or so, traveling with a little one on an 18 hour trip is a bit overwhelming. In August we will go with Air Jamaica.


Top of pagePrevious messageNext messageBottom of page Link to this message  By Rob Hann on Tuesday, March 27, 2001 - 2:48 pm:     Edit PostPrint Post

Wow. And I thought they were supposed to be making a valiant effort to improve recently. That's awful. Thanks so much for sharing your experience. (I'm really looking forward to your trip report as well!)

I'm getting a little nervous about booking my flight this fall now. I sure wish Air Jamaica was accessible to me. Maybe I can at least get into Curacao with American, then only have to worry about that 20 minute flight to Bonaire. It sounds like 20 minutes with ALM = 4-6 hours of headache.

It sure puts the trip in a different perspective for me.


Top of pagePrevious messageNext messageBottom of page Link to this message  By Barry Baker on Tuesday, March 27, 2001 - 3:14 pm:     Edit PostPrint Post

Rob, why would Air Jamaica not be accessible to you. I cannot fly them from Denver, but booked a flight through Delta to Atlanta and then took Air Jamaica.


Top of pagePrevious messageNext messageBottom of page Link to this message  By Niki Harris on Tuesday, March 27, 2001 - 3:23 pm:     Edit PostPrint Post

I really sympathize with Christine! We had a trip from hell last August, robbing us of a whole 24 hours on both ends. A near-riot in Curacao by frustrated passengers (some had been stuck there for days!) required police restraint. This after previous years' ALM trips being flawless. You just can not predict what will happen to you.

One thing: I would never again schedule anything critical to do on a tight time frame in and out of the Caribbean.


Top of pagePrevious messageNext messageBottom of page Link to this message  By Rob Hann on Tuesday, March 27, 2001 - 3:33 pm:     Edit PostPrint Post

True, I could book Air Jamaica through Atlanta. In fact, as long as it isn't too costly, we will probably do that for two of our group. Good idea!

My dilemna is a bit different in that we have vouchers on USAir and American, and we were counting on saving quite a bit of money by using those. That's the only way we can make the vacation truly affordable for us this year.

But, I think we can ride American all the way into Curacao. Then, I guess we'll roll the dice on ALM from there. I really have no room to complain. It'll be worth a little inconvenience to experience the wonderful diving I hear so much of in Bonaire!

I just hate to hear horror stories like Christine's. It sure does ruin a vacation when you spend half of your "relaxing" time stressed out over getting there and getting back.


Top of pagePrevious messageNext messageBottom of page Link to this message  By Linda Richter - NetTech on Tuesday, March 27, 2001 - 3:36 pm:     Edit PostPrint Post

Or try American (flights start June 2, 2001) - see schedule from press release below:

"Using a 64-seat Super ATR 72 airplane, American Eagle flight #5622 will depart San Juan at 6:10 p.m. on Saturday, Tuesday and Thursday arriving into Bonaire at 8:20 p.m. On Sunday, Wednesday and Friday American Eagle flight #5623 will depart Bonaire at 6:25 a.m. arriving into San Juan at 8:45 a.m."


Top of pagePrevious messageNext messageBottom of page Link to this message  By Hazel Scharosch on Tuesday, March 27, 2001 - 3:47 pm:     Edit PostPrint Post

Holy smokes - what a trip! I wish I could say we totally avoided problems with our trip to Boanire on Air Jamaica, *BUT* that was not the case. In fact, I was not even going to mention our problems. However, in the interest of informaion, I changed my mind.

Traveling to Bonaire through Delta from Denver to Atlanta, then Air Jamaica to Bonaire was no problem. No delayed flights going, no lost luggage. Coming back was indeed a different story.

Without going into all the sordid details, our Air Jamaica flight left Bonaire 1 1/2 hours late, with no explanation given. When we arrived in Montego Bay, the same plane was traveling to Atlanta, so they required we all get off the plane while they serviced it - another 1 1/2 hour delay.

Upon arriving in Atlanta, of course we discovered we had missed our connecting flight to Denver, and another would not be leaving until the next morning. The Air Jamaica representatives must be getting pretty tired of issuing vouchers, etc., because they LECTURED US about missing the connecting flight, even though THEY had caused the delays. They felt that the 2 hour transition time between our flight from Montego Bay and Atlanta departure was not long enough, and was therefore considered "illegal" and somehow, in a twisted kind of way, OUR fault. Long story short, sort of, they finally agreed to put us in a motel with vouchers for the restaurant which was closed, and only consented to do this because we were traveling with a child.

In the morning, after we had boarded our 7:30 AM flight, the pilot informed us that he had a "fuel pump" light on, and they would not be able to take off until they had done sufficient "troubleshooting." I did not think we were ever going to arrive in Denver! We sat on the tarmack for an hour and a half.

When we arrived in Denver, we discovered that we had left a light on in our car and we had a dead battery!!!!! We had to flag down a maintenance person, who gave us a jump ("Dont' worry. I jump about 40 cars a day," he said.) We finally drove the 250 miles back to Red Creek, arriving at 6PM, a full 24 hours later than we had planned.

I am still trying to catch up with the lost time. The bottom line is, traveling is not fun OR predictable, but still totally worth it. Next time, we will try to make sure we do not have important things scheduled the day after our arrival, because obviously the airlines do not see delayed/cancelled flights as a problem. I am convinced of one thing - no matter who you choose to fly with, there are indeed potential problems.


Top of pagePrevious messageNext messageBottom of page Link to this message  By Jason on Tuesday, March 27, 2001 - 4:32 pm:     Edit PostPrint Post

To All,
I can sympthasize with all.. I have flown ALM for around 8 years and have had my share of cancelled flights. In the same time I have had far more problems with DOMESTIC airlines then I have ALM.. (American Airlines and Delta being my leaders)..
A couple of suggestions, as stated else where in this thread. First of all understand your situation. You are dealing with a small airline. As I now understand it they actually have no actual ALM employees in MIA or Bonaire. They are ground service provided by another company. This is also the case in some cities with Air Jamica.
There is an advantage in dealing through a travel agent. In past after AA managed a three hour delay in DCA to figure how to de-ice a plane, by the time I was in MIA my agent (caradonna) had rebooked my misconnection.
It is the Caribbean.. I have bagged well over a million air miles and have been finding in the US that tight connections (I now call that anything under a hour) to be suicide.. In the Caribbean its far worse. So plan your travel in a way you can leisurely approach it. and take the stories with a grain of salt... the "we didn't have enough passengers" can often actually be the flow down of a broken plane from a day before...
Many things have happen in my flights with ALM.. but I have always found clean planes, reasonable food and good in flight service.. you don't want to hear about my flights with other small airlines where we are delayed as passangers try to recapture their escaped chickens...
this all comes from a person who reported overnight in motel in MIA, again.. but that was after a great time on Bonaire, I had a safe flight to MIA(after two trys) and am still trying to figure out what was in the morning Bistro bag fromAA.
As far as an 1 1/2 ATR (an extremely noisy turbo prop) from PR to BON.. no thanks.. I'll continue gathering new ALM stories..



Top of pagePrevious messageNext messageBottom of page Link to this message  By Gail Currie on Tuesday, March 27, 2001 - 5:23 pm:     Edit PostPrint Post

We too were concerned with booking with ALM - we are doing Delta from Denver-Atlanta-Miami, then ALM direct. We have from 8:30a to 1:40p in Miami but we belong to the Crown Room (comfortable, quiet and free booze), so we won't miss the ALM flight (hopefully it will go and be on time). Our return ALM is again direct to Maimi but with only 2-1/4 hrs. for the connection. Hopefully we won't miss the connection with American due to ALM being late leaving Bonaire, but hey it's a Saturday we're leaving Bonaire so if the flight were to be cancelled until the next day....


Top of pagePrevious messageNext messageBottom of page Link to this message  By sharyn spray on Tuesday, March 27, 2001 - 7:37 pm:     Edit PostPrint Post

I agree with Jason, if you fly these days, domestic or foreign, you are going to have delays and problems. For me the most frustrating part of ALM & AJ delays is the lack of information or changing information given out to passengers. In the case of AJ they have rapidly expanded their routes without having the infrastructure in place to handle it.Also schedule their connections way to close!That being said AJ still the best choice for getting to Bonaire(IMHO), so we just pack a good book, plenty of water and snacks and are thankful all the problems(6 hr delay one time,and having to overnite another) have been on the return trip!


Top of pagePrevious messageNext messageBottom of page Link to this message  By lonnie hoover on Saturday, March 31, 2001 - 6:09 pm:     Edit PostPrint Post

ALM, what a PISS-POOR excuse for an airline. I could fully empathise with all you said(except the part comparring the departure of the American flight with the last flight out of Saigon---that was a little over the top). As you described, the very worst part about late and cancelled flights is the lack of communications, and in some cases the perverse satisfaction ALM emoloyees get out of seeing Americans suffer. It seems their level of satisfaction rises exponentially with the frustration and pain of their victims. At the end of the day you just know that an airline managed this poorly must have an even worse, more slip-shod,reckless maintenance program.. It stands to reason that when the "front of the house" is as awfull as ALM the "rear of the house"(the part the public never sees) must really be deplorable. ALM, a piss-poor excuse for an airline $300 million in debt, with no place to go but down. I only hope that when it goes down, it does not carry 120 innocent passengers with it.


Top of pagePrevious messageNext messageBottom of page Link to this message  By Kerri Freeman on Saturday, March 31, 2001 - 8:09 pm:     Edit PostPrint Post

Very tentatively, I submit my $0.02 because it's a while since I've flown ALM. But I think the 'front' and 'back of the house' analogy inapt.We do,I think have a couple of pilots who have written here, and I wonder if they might say something regarding the safety issue. I spent a lot of time waiting for/flying on puddlejumpers,turbo-props and there's an airline that turns the flight from San Juan to Charlotte Amalie,USVI into a life-altering experience. When I just about lived down there, my always unanswered question was "How can you be 2?3?4 hrs late on a 20 min. flight? They were. And often. My airline friends (different line) told me the "front" and "back" of the house aren't related. Passenger and ticket clerks are just that. Ground crew techs are better and trained. Pilots are sometimes younger waiting for the main line, sometimes people like us who chose an island home and planned to fly these routes. Some didn't want anymore big deal runs. And many were Vietnam Era pilots who liked flying and wanted to stay in it.They all had to meet international standards. These guys are in the plane with you.They have a vested interest in getting you where you're going in 1 piece. And other pilots aren't shy about naming an observed incompetent. Anyway, I've certainly been sc***ed around by major airlines like AJ, Eastern out of San Juan etc. I'm no stockholder so if people outline their ALM travails I'm pleased to be informed. Safety is another issue, for that I'd like back-up info. I know about St. Barts a couple of weeks ago. What's the story if there is one in general about the 'southern' lines? My info was KLM excellent, so I assumed its safety record was familial. And the planes I remember are made by excellent Canadian company, part of Canada's excellent aviation development history. As far as I know made right. Right here in Canada.(commercial over) If I've picked up your language lonnie it's only cause you're last one on record and you've said you travel lots down there.


Top of pagePrevious messageNext messageBottom of page Link to this message  By Hazel Scharosch on Sunday, April 1, 2001 - 12:23 am:     Edit PostPrint Post

Well said, Kerri. Bottom line for me? Travel sucks but traveling is so worth it. There is something humbling about traveling to a place that does not speak your language. I am truly NOT being complacent...I do think airlines in general should be held accountable for unacceptable service...and generally, most try to make it right. The only truly annoying habit is not explaining WHY there is a delay. Or, worse yet, loading the plane and THEN informing you the flight will be delayed, thereby leaving you sitting on the tarmack (sp?) for hours.


Top of pagePrevious messageNext messageBottom of page Link to this message  By nancy edison on Thursday, April 5, 2001 - 6:33 pm:     Edit PostPrint Post

Great points, Kerri. Now I just read the thread under "Local Items" regarding ALM and their current business woes. I wonder how much of what people experience "up front" is the result of people knowing that their business is in some sad straits, being cut loose from KLM, and knowing that 129 of them are about to be laid off (ground crew folks and caterers)? Of course, that wouldn't necessarily account for the lax customer service standards of past years....


Top of pagePrevious messageNext messageBottom of page Link to this message  By ginny miller on Friday, April 6, 2001 - 8:55 pm:     Edit PostPrint Post

We took ALM from Curacao to Bonaire on March 26 and the return (which was supposed to be Apr 4 but ended up being Apr 5). I cannot say enough BAD things about ALM. I will never take one of their flights again!!! We were 2+ hours late leaving Curacao to Bonaire. Luckily, it was the last flight, and we could not dive that day anyway. The flight back to Curacao was to allow us a 2+ hour layover before our flight to Miami. We are advised to be at the airport by 11 for a 12:15 flight. We were there at 10:20, checked in and waited, and waited, etc (you get the picture). The flight was delayed until 2:40, when a plane finally arrived. Our flight to Miami was schedule to leave at 2:48, so of course, we missed it. ALM continually had NO idea who was going to make any decisions, changed their stories, blamed other companies, and kept 13 passengers at the airport in Curacao for 3+ hours while they 'thought about what to do'. After much pushing, we were finally taxied to a hotel. Due to total incompetency, these folks at ALM almost made us all miss the next days flights THEY had arranged because no one could figure out who had the authority to actually allow us to be ticketed for the arrangements THEY made. Other airlines and hotels are not inclined to work with ALM due to ALM not paying for the charges incurred as a result of their incompetencies (this was conveyed to us by reps from other airlines and the hotel that put us up for the night). We were advised (by snooping and quizzing other reps at other agencies) that ALM cannot fill up flights, so combine 2,3, or even 4 flights to fill one plane...which leaves usually right before the latest flight. They tend to hold all folks from earlier flights til they have enough to fill up a plane. I encourage you to find any way OTHER than ALM to go to Bonaire. ON THE BRIGHT SIDE...Once you get there, you will find some of the best diving and most wonderful, friendly folks anywhere in the world.


Top of pagePrevious messageNext messageBottom of page Link to this message  By Kate Tymstra on Friday, April 6, 2001 - 10:39 pm:     Edit PostPrint Post

On a positive note, we flew ALM, MIA-CUR-BON Feb. 27 and returned March 20. This was our fourth trip with ALM and once again we had no problems with them, in fact landing a little early each time. They had re-routed our flight through Haiti on the return but this did not cause major problems. We did lose luggage on the way down but it was lost by Air Canada, not ALM. Some of the ALM reps did their best to track it but it was very complicated as we had been on six different planes and three different airlines!

The positive noted, we were aware of several ALM flight cancellations while we there and it appeared that it was mostly due to lack of volume. The airline is struggling and can not afford flights that lose money. To avoid having your flight cancelled, try to book on the more popular flight times such as the one that arrives at 5:00 p.m. and the 7:30 a.m. out!

Additionally, when questioning the saftey, are people aware that ALM has a great safety record with only one accident back in 1970. Meanwhile, most US companies do not have such great records!

And, if you think ALM is frustrating - We live in Canada, right now the two major airlines are merging, nothing is guaranteed! I don't think I flown once in the last ten months that I have not witnessed some form of screw up.

Sorry for rambling!


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