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Getting to Bonaire: Air Jamaica - Never Again!
Bonaire Talk: Getting to Bonaire: Archives: Archives 1999-2005: Archives - 2005-06-01 to 2005-08-10: Air Jamaica - Never Again!
Top of pagePrevious messageNext messageBottom of page Link to this message  By Peggy Guice (BonaireTalker - Post #41) on Thursday, July 28, 2005 - 12:25 pm:     Edit PostPrint Post

I will NEVER fly Air Jamaica again. As a group leader with an Atlanta dive shop that regularly takes around 75 people every year to Bonaire, we have had enough.

Instead of the group arriving on Bonaire Saturday July 16 at 2:30 p.m., we arrived just before midnight on Monday July 18. We had to buy tickets on Bonaire Express (at our own expense) to get there from Curacao, after spending the night in Montego Bay.

I understand the Saturday delay due to Hurricane Emily. What I do NOT understand is that our group was flown on Sunday July 17 to Montego Bay to connect to a flight to Curacao, when the flight to Curacao was in fact a "ghost flight" and not confirmed. We arrived in Montego Bay, barely three hours after the flight changes were made, only to be told that the flight to Curacao wasn't going to happen and we were stuck there until we could arrange alternate plans the next day. We had been on the verge of just rescheduling the trip until the Atlanta Air Jamaica representatives offered the "get there via Curacao" option. Cancelling would have been preferrable to losing two solid days of the trip and wasting LONG hours in airports.

This is the third time a group I've been with has been stranded or "held hostage" by this airline. The "three strikes you're out" definately applies here.

It's a good thing American (and soon Continental) airlines fly to the island. Otherwise the good people of Bonaire might suffer due to the lousy operations practices of this airline.

If you don't want your vacation ruined, don't fly on Air Jamaica.

Lastly, let me mention just one of several incidents of their lousy customer service. We had one handicapped woman on this trip, who needed assistance getting to the plane (she has hip and leg problems). She and her companion waited for her transportation. When the transportation arrived for her (a vehicle that could easily hold at least 6 people), the companion was told "you'd better hurry and run to get to the gate or you're going to miss the plane." They would not let him ride with her to the plane. Then they put her off at the bottom of the steps to the plane and nobody offered to help her up the stairs.




Top of pagePrevious messageNext messageBottom of page Link to this message  By DIANE AND BEA (BonaireTalker - Post #34) on Thursday, July 28, 2005 - 12:32 pm:     Edit PostPrint Post

We agree. We also got stuck ( luckily coming home ) in Montego bay thanks to Air Jamaica and will not use AJ again. We have booked through Continental airlines for April of 2006. Chgo- Houston - Bonaire. Doing the red eye


Top of pagePrevious messageNext messageBottom of page Link to this message  By Ron Gould (Experienced BonaireTalker - Post #218) on Thursday, July 28, 2005 - 7:29 pm:     Edit PostPrint Post

The board talks about problems with all the carriers and I for one will deal with AJ untill they go out of business.. We have used them 8 times and we were delayed once coming home. They wined and dined us and we flew home. Just booked them for our Oct 15th trip and we will see how the service is. May 25th went smooth going and June 8th was even better getting home. The planes from ORD are booked for Saturday flights and booked for return flights. We have had more trouble with AA but if that is the only way to get to our favorite Island then sobeit..... Ron


Top of pagePrevious messageNext messageBottom of page Link to this message  By Jeanine Clark (Experienced BonaireTalker - Post #478) on Sunday, July 31, 2005 - 2:29 pm:     Edit PostPrint Post

Greetings All! I'm jumping in here because I am becoming exceedingly nervous about all of the negative posts about Air Jamaica. I fly them this weekend. I have been in constant contact with them and all flights are confirmed. They even offered an "option" for ensuring we arrive in Bonaire as scheduled. They confirmed that we can get routed, via Venezuela and then a puddle jumper, if need be. They already confirmed there are seats available and if we arrive 2 1/2 hours early like they tell every one, we should be able to get rerouted if necessary. So, I think they are trying to reassure their customers. This will be my second flight with them. The first one was with a good sized dive group and we had no problems. They even met our group in Montego Bay and escorted us to the next gate - pretty nice if you ask me. Normally when I fly south of the boarder, it is with AA and we hit problems all of the time. I'm only concerned about delays this time because we have a teenager flying with us who is nervous about flying.

Again though, our last flight with AJ in November went very well. I encourage everyone to post, good or bad, so that we have more information as consumers. I know I for one consider both the positive and negative comments, so please keep them all coming!


Top of pagePrevious messageNext messageBottom of page Link to this message  By Ted Halkyard (New BonaireTalk Poster - Post #6) on Sunday, July 31, 2005 - 2:47 pm:     Edit PostPrint Post

We flew AJ from ATL to Bon as long as it was operating - never had a problem - a tight connection or 2 coming back and some delays. First class service was very good,and there was a very nice lounge in MB. We're going Delta-AE in September because AJ protected us on these flights when they cancelled BON service


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