We had booked a Superior Deluxe @ BBV for 3/6-3/10/02 which from the ad seemed perfect,, kitchenette, room large enough for king bed, dressing table, desk etc.Imagine our suprise when the kitchenette consisted of a single burner hotplate,the king was 2 singles......made up as singles, no desk(because in an 8x11 rm there was no space).The rm was so tiny there was no place to put the suitcases if we unpacked! In addition no hot water, no trash cans, half the light bulbs missing and no answer at the management phone #.It was 24 hrs before we reached the owner aand his response was to call his secretary the next AM!

Needless to say we were not going to let this ruin are vacation, as Jake said "Let plastic deal with it now, you deal with it later"So Sat AM off we went to Lion's Dive and were able to enjoy the rest of our stay. Lesson learned..you get what you pay for and you can do wonders with photos on a web site.In the future I will not stay someplace I haven't seen with my own eyes, just to save $$

Welcome home Sharyn. How quickly PBD sets in. Good luck with resolving the BBV issue. If they have any values and/or sense of honor, they'll make this right without too much fuss. Can't tell you how happy I was to pay the bill at Lion's Dive! Good to have met you and Rusty. Take care and good luck.

It was great to meet the faces behind the names & I'll keep you posted on the BBV resolution. I also have to say our experience at BBV has given us a new perspective on Lion's Dive. When we were there in Sept as someone said it looked"Rode hard and put away wet", but this time it looked heavenly and I can't say enough good thing about the staff there! From Peter on down they were so helpful and accommodating. They certainly got our repeat business.

It really is too bad that you had such a bad experience. We were at Bonaire Beach Villas in January and had a wonderful experience. We had a beautiful place, all the hot water we needed and great service. They picked us up at the airport and gave us a tour of the town before going to the villa. They made sure our car was delivered the next morning, called the water taxi to pick us up and take us to Klein, took us on an all day tour of the park - I can't imagine anything else they could have done to make our stay any better. We cant wait to go back.

Hello sharyn you have been the only person that negative, I am sorry about your experiences but there was many ways you could reach us, you even could have make a complain note and left it inthe room so the clean lady will bring it, I saw you on your balcony and say hello and you did not say anything about your problems, if your room was small or had the hot water diconected My duty is to solve your problems as my clients, but if you did not tell anything not even a note, I assume your propouse was to act negatively, I knew about your problems when you were already booked in lions dive, how do you expect I gave your money back? we have biggers rooms where you could have been better, but you rented one of the inexpensives room just 375$ a week 75$ a day we have several kind of rooms with diferents prices, an inexpensive room is a tiny room and about the services the hot water the the bulb I understand your Point you had to let me know about that and I will fixed the whole thing but intead you book in another hotel seems to me you did not wanted to contact me becouse if I and my assitances werent't inthe offices during the afternoons the maid was everyday to the room at LEAST a note sharyn. Most of our last clients wrote me to tell me about your horrible comentaries, and they could believed is about us because we have been treated all our tourist better close, I have given refund when the tourist had lost the days becouse of the airline delayed and never was a problem for me untill now, we could have resolve this in a better way not like this, the only refund i could give you is the tourist tax becouse you did it expend this tax with us.
Hub Meijer Owner and general manager

Greetings Hub Meijer. Thanks for responding. I think the basic problems in our BBV experience involved perception and communication. It was my perception that the room rented for ten days would be adequate for our needs, but it wasn't. And I was not sure where the management office was located due to our late afternoon arrival on March 6th. When I attempted to phone the office phone number, there was no answer or any way to leave a message. So, after going through this frustration for 24 hours we decided to act, by reserving a room at Lions Dive. After we did that, we were able to contact your office. But, at that point the experience had left a bad impression on us, and we wanted to keep as much bad karma away from our trip as possible. We actually didn't think about leaving a note in the room, for we've never been in a situation as this before in our dozen or so trips to Bonaire. Your refund offer of just the tourist tax is unacceptable. I think a better compromise should !
be reached. Thank you.

Sharyn,
Not wanting to take sides, but on their website it says a number of things.

Regarding the kitchen: 'a small cooking facility. The studio has a full kitchen'

Regarding the bed: 'Each room offers a king bed (2 single beds pushed together)'

A little bit of research would have stopped a lot of your problems IMO.

Darryl

Sharon, you mention their photos on their website implying that they have been altered. I have been there and those photos are completely accurate. The only photos of actual rooms on the website are clearly marked as those of villa 14, which they indicate is the most luxurious, and that is exactly what they look like (although in person it is even nicer). I also saw all the units in the villa you stayed in and they were nice. It does offer different size units depending on what an individual may want. Obviously, the least expensive are going to be smaller - some people are just looking for basic accommodations. The downstairs unit at that villa is a little more expensive, but very nice and definitely a good value compared to prices at other establishments.